F.A.Q.

These are some of our most frequently asked questions - if you have any other questions you would like answered, please email us at ninayoga22@gmail.com

Can I return an Item?

If you wish to return an item, you must contact us within 5 business days of receiving the parcel by email at ninayoga22@gmail.com. All goods returned must be as new, unused and in their original packaging. With the exception of faulty items or goods damaged in transit, please note that you will need to cover the return postage.

How I do return an item? 

o return a product to us simply follow these easy steps: 

1. Contact us by email at ninayoga22@gmail.com within 5 business days of receiving the parcel. Include your name, address and the order number. 

2. Pack all items with your invoice in their original packaging. Ensure that the packaging is secured, as we will not be able to make a refund for items damaged in return transit.

3. Ship to : (send an email for address)

4. . We are not liable for lost return parcels. Therefore we recommend that you obtain a Certificate of Posting in case the parcel fails to reach us. Moreover, we advise you to insure the package in case it is damaged in transport.

5.Once received, we will inspect the goods within 3 business days and if their condition matches our requirements (that is: “as new, unused and in their original packaging”), refund will be made within 14 business days. We will send you an email confirming your exchange or refund. 

6. Please notice any return shipping cost will be covered by you

How long takes the product to arrive?

Our product is 100% Handmade and made by order so the time estimated is between 2-5 days plus the shipping period another 3 days unless u decide to choose a quicker shipment system that takes 24hs aprox. If you have any concern about it please send us an email : ninayoga22@gmail.com